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Cloud-based Loss Prevention System For Retailers

Agilence : 15 June, 2011  (New Product)
The HawkeyeDX Software-as-a-Service loss prevention solution brings automated case delivery, reporting and adjudication to the field of retail intelligence gathering and loss prevention

Agilence has unveiled HawkeyeDX, a cloud-based SaaS offering that automates case delivery, adjudication, and reporting directly from Hawkeye POS Video Auditing solution. HawkeyeDX (Data Exchange), a value-added solution for Agilence customers and available free of charge for those employing Agilence’s professional auditing services, allows Agilence auditors and retailers to efficiently exchange case data and analyze the performance of stores, managers, and employees.

“With HawkeyeDX, case delivery and reporting has never been easier,” said Robin Estevez, Foodtown. DX is a seamless, secure, and manageable solution that allows us to simplify our workflow and address issues immediately. Its reporting capabilities give us insight into what and who we need to focus our attention on, helping us measure performance and prioritize our efforts to improve our bottom line.”

HawkeyeDX has been optimized for Android Devices, which Agilence will demonstrate on the Cisco CIUS and Motorola Xoom in Agilence’s booth 1601 at the NRF’s Annual Loss Prevention Conference and Expo. Key features of Hawkeye DX include:

HawkeyeDX is tightly integrated with Hawkeye POS Video Auditing solution. By simply clicking a button, retailers and auditors can instantly send all case data and videos within Hawkeye directly to HawkeyeDX. With no communication delay, retailers can quickly review cases and supporting incidents to immediately address margin-robbing activities at the point-of-sale.

The retailers’ auditors, loss prevention managers, or store managers are alerted via email of each new case they are assigned to and any activities that have occurred on their cases. They can choose to be notified with immediate alerts or daily or weekly summaries.

Hawkeye DX’s reporting features enable retailers to better analyze the performance of its stores, managers, and employees. The solution’s clickable, drill-down charts and graphics break down data into relevant categories. Retailers can click on the charts or graphs to review information on specific cases/incidents and view the incident’s POS data and associated video. With this detailed reporting, retailers can analyze which issues require more attention, as well as which stores, managers, and/or employees are performing either better or worse over time.

As a cloud-based solution, HawkeyeDX provides indefinite scalability, supporting unlimited end users and offering unlimited storage, enabling retailers to retain case data and video for any length of time. Further, to ensure security, each retailer can assign user access to specific levels of data, including corporate, banner, division, region, district, and store.

“We have received very positive feedback from our customers employing HawkeyeDX,” notes Derek Rodner, VP of Product Strategy, Agilence. “Loss prevention case data is substantial and complex, so retailers appreciate a more efficient method for case delivery and reporting. As a cloud-based solution, DX gives retailers the simplicity, security, scalability, and actionable intelligence that they need without any IT headaches.”

HawkeyeDX is the latest addition to Agilence’s Hawkeye POS Video Auditing solution, which enables retailers to efficiently identify losses at the POS. Agilence’s technology pulls data directly from the POS system and marries that data with video in real-time. Each individual item scan and key punch within a transaction is perfectly linked to its associated video image. This information is readily accessible via a powerful query tool that can combine 43 different variables to quickly and easily identify the profit-margin robbing activities that occur at the POS.

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