Remote Video Response (RVR) has launched a new service to continuously monitor the health of its customers’ CCTV equipment to ensure the operational effectiveness of their site security. RVR is a business of UTC Fire and Security, a unit of United Technologies.
The new service, delivered in partnership with Cheshire-based CheckMySystems Ltd., is built around innovative software that enables cameras, detectors and recorders to be checked every hour to ensure their performance has not been compromised.
Its launch comes against the context of trials of more than 300 systems, which showed that 75% of systems tested did not conform to the guidance set out in the ‘UK Police Requirements for Digital CCTV Systems’ document issued by the Home Office Scientific Development Branch (HOSDB). This includes recording for less than 31 days, inaccurate time/date settings, camera failures, and recording issues. Colin Walters, RVR General Manager, says that the potential weak link in any CCTV installation, monitored or otherwise, is the efficacy of the products installed: “Some believe that once a system has been installed, then they can forget about it because it will always be working. Sadly this is not the case, as our research has shown.
“Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure the hard disks have not failed or the system has stopped recording,” he says. “And all of this can be done remotely, taking the benefits of RVR to those that would not normally use our services.”
Darren Rewston, Managing Director of CheckMySystems says that customers were noticing that despite buying expensively maintained solutions for their premises, their systems could often have a fault for many months without anyone noticing: “Engineers normally only check the equipment once or twice a year as part of a maintenance package,” he says.
“But the RVR Service, using CheckMyCCTV software means that the CCTV installation is being constantly monitored and warning when an issue occurs. Installers using this service will be informed exactly what the issue is, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix in the first visit. The potential cost reduction for service calls can be huge.”