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Cashless Vending Machines Reduce Vandalism In Washington

Apriva : 01 September, 2010  (Application Story)
Washington Vending has equipped its range of drinks and snacks vending machines with cashless vending capabilities from Apriva reducing operating expenses and mitigating against theft and vandalism
Apriva has announced that Washington Vending, a provider of beverage and snack products in office buildings, institutions and hotels throughout the greater Washington, DC metropolitan area, has successfully deployed its Apriva Vend cashless vending solution to help reduce operating expenses. Washington Vending is using Apriva Vend at some 70 locations to help mitigate theft, reduce vandalism, and increase the company's profitability.

Frustrated by its inability to curb a growing vandalism and theft problem, Washington Vending made the decision to replace coin and bill acceptors at select locations with the Apriva Vend cashless payment solution. Combining MEI's state-of-the-art credit card payment bezel with Apriva's advanced wireless payment processing solution and reporting tools, Apriva Vend gives operators a fast, secure and reliable method to accept card-based transactions at vending machines. As a result, bottlers and operators can leverage Apriva Vend to increase sales, expand margins and boost profitability. And in the case of Washington Vending, Apriva Vend also gives operators a very compelling solution to negate the threat of theft, and drastically reduce operating expenses.

"We expected that we may see a small decrease in sales by implementing card-only solutions at these specific locations," relates Dickie Korman, partner with Washington Vending. "But any decrease in sales has been more than made up for with substantially reduced operating expenses. The theft that had occurred at these locations has been basically eradicated. In addition, the switch to cashless has eliminated about 95 per cent of the maintenance problems we've experienced, which were primarily caused by jammed coin mechanisms and faulty bill acceptors. Fewer maintenance calls, plus the elimination of theft, certainly helps the bottom line."

In addition to its payment processing capabilities, Apriva Vend also provides a number of reporting tools and support services, giving Washington Vending the ability to monitor its operations seamlessly and remotely.

"The tools are very impressive, but what makes Apriva Vend such a powerful service is the personal care I receive on a regular basis," says Korman. "Their staff is extremely professional and responsive, and continually demonstrates a level of understanding and dedication that surpasses their competitors."

"We are seeing that many operators are now finding cashless vending as a very cost-efficient tool to tackle a number of issues," explains Bill Clark, executive vice president and general manager for Apriva's Point of Sale (POS) division. "Operators like Washington Vending find that cashless vending makes the most sense to reduce operating costs, while still others feel that it is most useful for increasing revenue. And, of course, we speak with many operators that have deployed cashless vending for both the sales lift and cost savings. Clearly, the ability to solve multiple business challenges makes cashless vending even more attractive."

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