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News

Card User Data Protection Gains US Patent

Verint Systems : 23 August, 2010  (New Product)
Verint Systems is celebrating gaining a US Patent for the company's technology for the protection of customer interaction recording during payment card transactions
The United States Patent and Trademark Office (PTO) has issued a new patent to Verint Systems in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard (PCI DSS). This new patent and its related families of issued and pending patents further broaden Verint's industry-leading portfolio of patents and applications worldwide across its enterprise workforce optimization solutions.

"Organizations need to uphold the integrity of recorded interactions in context with security, privacy, and industry and legal regulations, including protecting customer data and information," says Dan Bodner, president and CEO, Verint Systems. "With this patent, we're helping our customers and partners excel along the PCI path to enhance data and information security, and directly address business and customer privacy concerns."

Protecting customer data and sensitive information is a complex process for which privacy is a critical concern for businesses and their customers alike. In most customer contact operations, calls are recorded for quality assurance, to adhere to compliance requirements, as proof of orders/payments and third-party verification, and for training and development purposes. However, in addition to these, there are needs and requirements for organizations to broaden and enhance their data security strategies, processes and technology to protect the privacy of customers and consumer information. One of the driving forces behind these mission-critical security efforts is the PCI DSS—a worldwide information security standard assembled by the Payment Card Industry Security Standards Council, a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.

Because recordings can contain sensitive credit card details and other personal information, such as social security numbers, they require enhanced protection and recording processes — including, for example, an added level of encryption for the data, a secure storage environment, and/or options not to record certain sensitive data at all. Verint's newly issued PCI-related patent (US Pat 7,774,854), entitled "Systems and Methods for Protecting Information," enables companies to, for instance, mask, encrypt and/or protect portions of an interaction that contain sensitive information, such as cardholder data, or altogether cease recording for the portion containing that information.

"This patent is an example of innovation, which is a core value at Verint," adds Bodner. "It exemplifies our ability to foresee customer challenges, develop innovative solutions that anticipate and respond to them, and protect our intellectual property and innovation for the benefit of our customers, partners and shareholders."
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