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News

Call recording specialist joins PCI standards council

Veritape : 30 November, 2009  (Company News)
Veritape has joined the PCI Security Standards Council to take part in the campaign for achieving better call centre compliance
Veritape, a provider of call recording software, has joined the PCI Security Standards Council as a new participating organisation. As a Participating Organisation, Veritape will work with the Council to evolve the PCI Data Security Standard (DSS) and other payment card data protection standards.

A recent national poll of UK call centre managers by Veritape made headline news when it identified a potential risk to millions of credit card details, including the 3-digit security code. According to Veritape the routine practice of storing unedited audio recordings of calls is creating a vast reservoir of sensitive data on the servers of call centres across the UK in direct breach of global industry standards drawn up by the Payment Card Industry Data Security Council.

The PCI DSS, endorsed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc., requires merchants and service providers that store, process or transmit customer payment card data to adhere to information security controls and processes that ensure data integrity.

As a Participating Organisation, Veritape will now have access to the latest payment card security standards from the Council, be able to provide feedback on the standards and become part of a growing community that now includes more than 500 organizations. In an era of increasingly sophisticated attacks on systems, adhering to the PCI DSS represents an entity's best protection against data criminals. By joining as a Participating Organisation, Veritape is adding its voice to the process.

"The PCI Security Standards Council is committed to helping everyone involved in the payment chain protect consumer payment data," said Bob Russo, General Manager of the PCI Security Standards Council. "By participating in the standards setting process, Veritape demonstrates they are playing an active part in this important end goal."

Cameron Ross, managing director of Veritape, said: "We're very pleased to have been confirmed as a participant organisation and we look forward to working with council officials and other members to support the achievement of better levels of compliance in the UK call centre community."
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