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News

Backup Direct Reaches Finals Of Customer Service Awards

Backup Direct : 15 September, 2010  (Company News)
Data protection and backup specialist recognised in award nomination in the category of business to business customer service excellence
Bath-based IT services firm, Backup Direct, has been selected as a finalist in the prestigious National Customer Service Awards 2010, alongside such names as Johnson and Johnson, RAC and Royal Bank of Scotland. Of the original 800 entrants, Backup Direct is one of eight finalists shortlisted as best Business to Business Customer Service Team.

These awards celebrate the effort and impact of excellent customer service on the customer and the business. The judges looked for high standards of customer service as well as strong team communication in problem solving and innovation.

The National Customer Service Awards 2010 ceremony and dinner is to be held at the luxury Five Star Grosvenor House Hotel in Mayfair on 7th December. On the night 1600 guests are expected to attend and these include finalists, judges, industry leaders and customer service professionals.

Backup Direct understands the importance of the solutions it provides, and prides itself on consistently delivering exceptional customer service. "It's about going beyond what customers come to expect, and surprising or delighting them with every contact they have with us" comments Dave Wigley, Operations Director of Backup Direct. The company ensures a stress-free experience for customers who are able to contact Backup Direct's dedicated support line 24 hours a day, 7 days a week.

This nomination follows Backup Direct's success in March in winning Cisco's Customer Kings Award which recognises small to medium sized UK companies that provide exceptional levels of customer engagement and service. Brett Raynes, Managing Director of Backup Direct comments: "we've set out to be the very best IT services firm in the UK, and the awards symbolise our commitment to achieving this goal"
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