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News

Avaya Compliance For Emergency Call Centre Application

Amcom Software : 19 July, 2010  (New Product)
Compliance enables improved response time to emergency calls from within such organisations as healthcare providers, schools and government offices
Amcom Software has announced that its pc/psap 911 call centre system is compliant with Avaya Aura Application Enablement Services 5.2 (AES). Avaya is a leading global provider of business communications applications, systems and services.

The pc/psap solution helps 911 call centre operators field 911 calls with speed and flexibility to enable fast dispatch and assistance. The application now is compliance-tested by Avaya for compatibility with Avaya Aura AES 5.2.

"Many of our customers and prospects use Avaya technology, and achieving Avaya compliance for our offerings is of great value and reassurance to them," said Chris Heim, CEO, Amcom Software. "We are pleased that pc/psap will enable our users to take full advantage of the latest Avaya offers in a cost-effective manner."

Amcom Software is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Platinum member of the program, Amcom Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"Development partners such as Amcom Software enable Avaya to provide new options for our customers to extend their existing communications capabilities," said Eric Rossman, vice president, Developer Relations, Avaya. "The Avaya-tested Amcom 911 call centre system will give our users peace of mind that the life-saving services they provide are based soundly in proven technologies."

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