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News

Anvil group advocates improved crisis avoidance for business travellers.

Anvil Group : 28 November, 2007  (Technical Article)
Crisis avoidance agency emphasises importance of duty of care towards business travellers after survey reveals that many feel that their travel companies let them down.
The Anvil Group responds to the Travel Incident Survey (TIS) carried out by Fisher Travel SOS on behalf of We Care. The research reveals that corporate travellers are being let down by Travel Management companies (TMCs) failure to deliver the appropriate duty of care.

The survey found that 64% of the surveyed agencies were unable to provide assistance to travellers in case of an emergency and that only 19% of agencies provide details for embassies or consular services. More alarmingly 81% of the responders said they did not have an emergency recovery policy for assisting customers in difficulty abroad, while 76% said they did not provide any emergency services for customers whilst abroad.

"Travel Management Companies have a duty of care to their clients," says The Anvil Group's Director, Matthew Judge. "Travel is a vital part of business today, however the reality is that incidents can and do occur and when they do it is vitally important that TMCs are equipped with the information and tools necessary to provide assistance during an emergency or crisis."

The agency edition of The Anvil Group's Employee Travel Monitoring System (ETMS) provides TMCs with a complete Risk Management solution to enable them to fully comply with duty of care obligations. The software automatically delivers accurate, efficient and up-to-date global travel information to the desktop.

One TMC setting the example in the delivery of 'duty of care' is Omega World Travel. "The focus on traveller safety and security is at an all time high," says Omega World Travel, Director of Sales and Client Services, Gary Povey. "Anvil Group's ETMS enables the monitoring of air, including the low cost carriers and rail travel as well as accommodation only reservations on behalf of our clients. With the system in place we are able to offer our clients reassurance that their duty of care, with regards to travel, will be met and are fully prepared to provide business travellers with the duty of care they have come to expect when in the office."

In addition to the ETMS, The Anvil Group also provides Travel Risk Intelligence System (TRIS), an Internet based application that monitors international incidents and potential threats (such as health warnings, crime, terrorism or extreme weather conditions) and provides travel managers and security personnel with round the clock, accurate and up-to-date information across every country in the world. "TRIS is an early warning system that enables travel associated risk to be assessed, providing a foundation on which to make informed decisions about business travel plans," adds Judge.
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