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News

3G video self service

SpeechStorm : 09 December, 2008  (New Product)
Speech self service experts expand offering enabling video based selections using 3G handsets
3G video self service
SpeechStorm has extended its IVVO phone self-service suite with the launch of a new range of Visual IVR applications, that will transform the way in which consumers interact with their service providers and open a new revenue stream and customer service enhancement channel for businesses.

Through a simple video call on a 3G mobile phone callers gain a visual representation of business transactions such as transferring money or checking in for a flight and leisure transactions like booking cinema tickets and checking the football scores. Dramatically reducing the time spent listening to voice-based menu options; IVVO enables the user to complete the transaction much quicker and more intuitively.

"Visual IVR, using video as the delivery channel, offers businesses significant new potential to generate and drive additional revenue and provide innovative customer services improvements," said Daniel Hong, Lead Analyst, Customer Interaction Technologies at Datamonitor. "The continued growth and adoption of the 3G network in Europe and the Middle East paves the way for this new channel. SpeechStorm is differentiating itself by diversifying its call experience offering with the addition of Visual IVR to complement its existing speech self-service solution."

IVVO Visual IVR Benefits for the Caller:

• Visual, intuitive interface.

• Fast, Responsive Service - Not subject to IP/HTTP latency problems between device and server.

• No downloads - Delivered as part of a transient video call so no data is downloaded to the phone which in turn improves security as no footprint is left behind when call ends.

Benefits for the Business/Content Provider/Call Centre:.

• New Revenue Generation Channel.

• Fast time to market for content delivery - Development and testing time is reduced allowing the content provider to get their services to market faster.

• Enhanced agent effectiveness for complex sales - Video is an effective tool for agents to use to better assist customers and speed up purchasing decisions. It is also a very effective, visual way to re-enforce and increase brand awareness.

Oliver Lennon, CEO of SpeechStorm comments, "Now more than ever businesses need to take a close look at new revenue generation channels and smarter, faster ways to serve and retain customers. Visual IVR is gaining increasing acceptance in Europe and the Middle East with the growth and proliferation of the 3G network and we are delighted to leverage that channel to pioneer the launch of video self service applications. In doing so we uniquely offer businesses in financial services, travel, telecommunications and mobile operators with new and innovative ways to communicate with their customers and to offer an improved, differentiated caller experience."


SpeechStorm's IVVO Visual IVR applications are available now. To experience the new applications visit their web site and select from a range of transactions like ViMoBank - ATM in the palm of your hand - enquiry, mini statement, bill payment & statement ordering; ViAir Check In - Security questions, seat selection, confirmation & boarding pass generation; ViMoTu - Top up mobile call credit or; Cinephone - online cinema booking with trailers.

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