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News

24 hour service levels remain secure with NCP secure client

NCP Engineering : 22 October, 2009  (Application Story)
Clipper Logistics is ensuring round the clock support availability with secure communications using VPN technology secured by NCP Secure Client
Clipper Logistics Group has selected NCP Secure Client, a VPN solution, to secure all staff operations while working remotely. With staff constantly on the road, Clippers Logistics Group decided on using NCP Secure Client to provide around the clock support for its customers.

As a competitive logistics company, Clippers Logistics Group Ltd has to comply with certain SLAs (service level agreements) making customer service, company transparency and business agility high on the agenda.

Haneef Suleiman, IT Network Manager, Clippers Logistics Group Ltd commented: "Many of our support staff work remotely, but still need secure access to vital information, such as customer order details. Using NCP Secure Client, staff will be able to instantly view company data outside of the office on a PDA. This will enable us to provide 24/7 support to Clipper Logistics Group's customers while also reducing service times so that we can meet tighter deadlines that could have not been met previously."

"We needed a user-friendly solution that would provide our staff with the flexibility to work efficiently while on the move, but at the same time, without sacrificing the security of company and customer data. NCP Secure Client ticked all of these boxes and was therefore, a clear choice for us."

NCP Secure Entry Client is designed for remote access VPN projects for which no central management of teleworking stations is required. The tool comprises a host of features including intuitive graphical user interface, automatic connection establishment such as wireless internet and service provider roaming, cost management with budget manager, dynamic personal firewall with fixed predefined firewall rules and protection of the teleworking station during system start and also outside of a VPN. NCP engineering also offers a centrally managed remote access VPN, NCP Secure Enterprise Solution.

Simon Ford, Director at NCP engineering, stated: "During such competitive times, it is crucial that businesses recognise the importance of having sophisticated IT security in place and also acknowledge the opportunities that such tools can bring. Clipper Logistics Group needed a robust tool that would not only enable the company to comply with complex regulatory regulations but also raise customer service levels. NCP Secure Client meets the company's needs perfectly as it has the capability to provide remote workers with reliable secure access to the company's network, keeping customer response times down and ensuring accurate services."
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