Voice Recording and Interview Suites |
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Speech self service experts expand offering enabling video based selections using 3G handsets |
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Visual voice recording now available for call centres enabling picture representations of products for selection |
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Retell now offers an integrated call recording solution incorporating standard telephones systems and blackberry smartphones |
17 November 2008: Retell |
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Oregon Sheriff’s office to install Audiolog call recording system from Verint for monitoring and archiving telephone and radio transmissions |
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INTRO VS Call from Storacall Voice Systems enables local server based call recording for small businesses |
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Siemens recognises ASC expertise in the field of voice recording and quality monitoring by naming it as preferred supplier |
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Visimetrics responds to increased demand for real-time recording system customisation by opening dedicated configuration centre |
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North Carolina emergency services call centre gains Audiolog call recording dealing with metropolitan area of half a million residents |
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Police interview recording now incorporates video material with the release of V.A.D.E.R from Impact Marcom |
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Improved end user pricing and introduction of Blackberry based call recording improves business in last two quarters for Retell |
09 June 2008: Retell |
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Multi-jurisdictional call centre in Florida uses workforce management system from Verint Witness Actionable Solutions to handle and distribute American non-emergency 311 calls to the emergency services. |
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EVOip developed for use on Cisco networks for recording customer interactions. |
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Retell Sense system allows call activity to be viewed and for calls to be selected for recording and analysis. |
01 November 2007: Retell |
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ASC to provide airport communication recording equipment for air traffic control voice recording in airports of Argentina. |
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ASC demonstrates Marathon Evolution voice recording technology at the French internal state security exhibition in Paris. |
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ASC Telecom enrolls new partner to cover voice recording and monitoring the Channel Islands. |
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Voice recording and analytics technology can be used for analysing voice information and for monitoring service quality. |
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VoiceAttend tackles bullying and truancy with voice based parental notification system |
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ASC Telecom expects to extend market coverage of recording, analysis and evaluation products with new CEO. |
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ASC Telecom to provide recording equipment for the ESA for recording all ground control transmissions. |
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ASC Telecom moves Swiss Headquarters in a move which reflects the importance of the market and provides additional facilities for training and technical support. |
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Voice recording can now be achieved in even smaller embedded packages thanks to Oki’s latest 16-bit audio CODEC which is claimed to be the smallest available. |
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European tests confirm support for recording EADS radio communications using Audiolog voice recording from Verint Systems. |
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The A-CAP digital cognitive interviewing suite from Audax provides simple and effective mobile evidence preparation. |
01 June 2007: Audax |
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Four German companies including ASC Telecom, combine their expertise in call centre technology to enable automatic call analysis using speech recognition. |
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